How can I pay for my online purchase?

You can pay for your online purchase using your VISA or Mastercard credit card or by direct credit through your New Zealand bank account. If you are a New Zealand business and would like to open an account with us, please contact us.

Are my credit card payments secure?

Zenesco is committed to ensuring the security of payments made by credit card. We partner with eWAY to process credit card payments. eWAY is tier-one PCI DSS compliant, and has the same levels of data security as the largest banks in the world. Please note that no credit card information is passed on to Zenesco during the payment process.

Can I make changes to my order?

If you would like to make a change to your order before it is dispatched, please contact us by E-Mail ( or telephone (09 475 6540) and provide your order reference number. We will do our best to make the changes you request.

Do I receive a confirmation that my order has been received?

Yes, you will receive an order confirmation by E-Mail when we have received your order. A second E-Mail will be sent to inform you when your order has been shipped.

Can I provide a PO Box as my delivery address?

Yes, we deliver to PO Boxes at no extra charge.

How long does it take to deliver my order?

Delivery time depends on the delivery address and takes between 1 and 5 business days from the time we receive your payment.

Can I request an urgent delivery?

If you would like to request an urgent delivery, please contact us by E-Mail ( or telephone (09 475 6540). Please note that we may charge a shipping fee for urgent deliveries. In this case, we will inform you of the fee.

What happens if the parcel is delivered when I am not home?

Goods are shipped to customers by courier and require a signature on delivery. If you would like your goods left at your address without requiring a signature, please clearly state this in the Order Comments field when you check out online.

Can I get a refund if I change my mind?

If the goods you ordered arrive in a damaged condition, Zenesco will gladly provide you with a refund or ship replacement goods. Because of the nature of the goods we sell, we are unable to provide a refund if you change your mind or are unsatisfied with the goods you purchased. 

How can I contact you if I have questions, or want to give feedback or make a complaint?

Please contact us using one of the following options:

  • Email:
  • Online contact form: Click here to access our online contact form.
  • Phone: 09 475 6540.
  • Request a call-back: Fill in our online contact form with “Call-back” in the message box and your phone number and we will call you back as soon as possible.