These Terms and Conditions relate to online purchases made through Zenesco Limited's website only.

If the goods you ordered arrive in a damaged condition, Zenesco will gladly provide you with a refund or ship replacement goods. 
Because of the nature of the goods we sell, we are unable to provide a refund if you change your mind or are unsatisfied with the goods you purchased. If you have any questions or would like to receive more information about the products we sell, we encourage you to contact us prior to placing your order.

Product Availability
Zenesco regularly updates its website to reflect stock on hand. However, Zenesco cannot be held responsible for goods being unavailable. If an order is placed for a good which is currently unavailable, Zenesco will contact the customer to find the best solution. This may include a full refund, shipment of a different product or shipment once the product becomes available.

All prices shown on our website are inclusive of GST and quoted in New Zealand dollars.

For orders placed through our online shop, full payment must be made before goods are shipped. If you are a New Zealand business and would like to open an account, please contact us. Zenesco places the utmost importance on ensuring that transactions made through our online shop are secure. You can pay for your online purchase using a variety of options as outlined below:

  • Direct credit (through New Zealand bank accounts): Select this option if you would like to pay for your purchase by direct credit. You will be provided with our bank account details and can transfer the purchase amount directly into our bank account.
  • Credit cards: You can pay for your online purchase using your VISA or Mastercard credit card. Your credit card will be billed at the time when you make a purchase. Zenesco is committed to ensuring the security of payments made by credit card. We partner with eWAY to process credit card payments. eWAY is tier-one PCI DSS compliant. Please note that no credit card information is passed on to Zenesco during the payment process.
  • Accounts for New Zealand businesses: If you are a New Zealand business and would like to open an account with us, please contact us.

Order Processing
Orders will be processed and shipped as soon as possible upon receipt of payment. An order confirmation will be sent to you by E-Mail when we have received your order and a second E-Mail will be sent out to inform you when your order has been shipped. It is recommended that customers retain a copy of their confirmation E-Mails.

Zenesco delivers products to New Zealand addresses including PO Boxes and Rural Addresses. Delivery will be made within 1-5 business days of your payment being received.

Goods are shipped to customers by courier and require a signature on delivery. If you would like your goods left at your address without requiring a signature, please clearly state this in the Order Comments field when you check out online. Please note that Zenesco takes no responsibility for the security of goods if you direct that the goods be left at your address without requiring a signature.

Zenesco Limited will make every effort to ensure goods are delivered on time. However, late deliveries may arise for reasons beyond Zenesco’s control. If Zenesco becomes aware of any delays in delivery, it will send a notification to you by E-Mail. In this case, an option to receive a full refund in place of a late delivery will be provided.

Shipping Fees
All orders for goods with a total value of $50 or more are delivered free of charge nationwide. For orders with a value of less than $50, the shipping fee is $4.90 for Auckland and $6.90 for the rest of New Zealand.

If you contact us to request an urgent delivery, an additional delivery fee may apply. In this case, we will inform you of the fee.

Customer Service Contact
Zenesco is committed to providing the highest level of customer service. If you have any questions or concerns regarding our products, or to provide feedback or make a complaint, please contact us using one of the following options:

  • Email:
  • Online contact form: Click here to access our online contact form.
  • Phone: 09 475 6540.
  • Request a call-back: Fill in our online contact form with “Call-back” in the message box and your phone number and we will call you back as soon as possible.