Please find below answers to frequently asked questions about our Online Shop.

Delivery

We deliver to addresses throughout New Zealand. For delivery outside of New Zealand, please contact us by phone or email.

Shipping to New Zealand addresses is free for orders of $75 or more. For orders below $75, shipping costs are shown below.

Orders ofAucklandRest of North IslandSouth Island
$75 or moreFreeFreeFree
Less than $75$4$5$7

In some cases, shipping to the Outer Islands (Chatham, Kawau, Waiheke etc) and rural deliveries may incur additional costs. If applicable, this will be calculated and shown at checkout.

Yes, we deliver to PO Boxes at no extra charge.
Delivery time depends on the delivery address and takes between 1 and 5 business days from the time we receive your payment.

If you would like to request an urgent delivery, please contact us by E-Mail (info@zenesco.co.nz) or telephone (09 475 6540). Please note that an additional shipping fee may apply for urgent deliveries.

Goods are shipped to customers by courier and require a signature on delivery. If you would like your goods left at your address without requiring a signature, please clearly state this in the Order Comments field when you check out online.

Payment

You can pay for your online purchase using your VISA or Mastercard credit card or by direct credit through your New Zealand bank account. If you are a New Zealand business and would like to open an account with us, please contact us.

Zenesco is committed to ensuring the security of payments made by credit card. We partner with eWAY to process credit card payments. eWAY is tier-one PCI DSS compliant, and has the same levels of data security as the largest banks in the world. Please note that no credit card information is passed on to Zenesco during the payment process.

Other

If you would like to make a change to your order before it is dispatched, please contact us by E-Mail (info@zenesco.co.nz) or telephone (09 475 6540) and provide your order reference number. We will do our best to make the changes you request.

If the goods you ordered arrive in a damaged condition, Zenesco will gladly provide you with a refund or ship replacement goods. Because of the nature of the goods we sell, we are unable to provide a refund if you change your mind or are unsatisfied with the goods you purchased.

Please contact us using one of the following options: