Terms & Conditions

These Terms and Conditions relate to online purchases made through Zenesco Limited’s website only.

If the goods you ordered arrive in a damaged condition, Zenesco will gladly provide you with a refund or ship replacement goods.

Because of the nature of the goods we sell, we are unable to provide a refund if you change your mind or are unsatisfied with the goods you purchased. If you have any questions or would like to receive more information about the products we sell, we encourage you to contact us prior to placing your order.

Zenesco regularly updates its website to reflect stock on hand. However, Zenesco cannot be held responsible for goods being unavailable. If an order is placed for a good which is currently unavailable, Zenesco will contact the customer to find the best solution. This may include a full refund, shipment of a different product or shipment once the product becomes available.

All prices shown on our website are inclusive of GST and quoted in New Zealand dollars.

For orders placed through our online shop, full payment must be made before goods are shipped. If you are a New Zealand business and would like to open an account, please contact us.

Orders will be processed and shipped as soon as possible upon receipt of payment. An order confirmation will be sent to you by E-Mail when we have received your order. It is recommended that customers retain a copy of their confirmation E-Mails.

Zenesco delivers products to New Zealand addresses including PO Boxes and Rural Addresses. Delivery will be made within 1-5 business days of your payment being received.

Goods are shipped to customers by courier and require a signature on delivery. If you would like your goods left at your address without requiring a signature, please clearly state this in the Order Comments field when you check out online. Please note that Zenesco takes no responsibility for the security of goods if you direct that the goods be left at your address without requiring a signature.

Zenesco Limited will make every effort to ensure goods are delivered on time. However, late deliveries may arise for reasons beyond Zenesco’s control. If Zenesco becomes aware of any delays in delivery, it will send a notification to you by E-Mail.

Shipping to most New Zealand addresses is free for standard orders (excludes meat) of $99 or more. For orders below $99, shipping costs to standard destinations are shown below.

Orders that include meat are shipped chilled. The shipping fee for any orders with chilled shipping is $15 for all regions regardless of order value.*

*Shipping to some destinations will incur special shipping charges. Shipping to Great Barrier Island, Waiheke Island, Chatham Islands and Stewart Island is $25 and shipping to Russell is $20, regardless of the order content or order value.

For custom shipping requests, please contact us before ordering and we will try to find the best solution and shipping cost for your situation.

We offer a click and collect service from our outlet store at 7B/89 Ellice Road, Wairau Valley, Auckland. Once you have placed your order with the ‘Click and Collect’ shipping option selected, we will contact you as soon as it is ready for collection.

Zenesco is committed to providing the highest level of customer service. If you have any questions or concerns regarding our products, or to provide feedback or make a complaint, please contact us using one of the following options:

Email: info@zenesco.co.nz.

Online contact form: Click here to access our online contact form.

Phone: 09 475 6540.